To serve you better, we've assembled a list of our residents' most frequently asked questions. If you don't find your answer here, feel free to contact us.

Frequently Asked Questions


Where is a Public Library?

The Public Library is located at104 I-45 N.
Conroe, TX 77301  and is a part of  the Montgomery County Memorial Library System.

City Hall

What hours is City Hall open?

City Hall is open from 8am - 5pm daily.  Closed 12 - 1 for lunch. 

We are also closed on various holidays. 


May I burn trash and leaves inside the city limits?

No, not at the current time due to dry conditions in our county.  Please contact the Montgomery County Fire Marshall - 936-538-8288

Building Permits & Inspections

What is the process for getting a building permit?

Montgomery County is responsible for all building permits. 

You can find out more here:

501 North Thompson Suite 100 Conroe, Texas 77301
Phone: 936-539-7836 or 281-364-4200 ext 7836
East Montgomery County: 281-689-3133
Ask for ext 7836
Fax: 936-538-8155 or 936-788-8388
Hours: 8am to 4:30pm, receipting closes at 4pm

Monday - Friday

Sanitation & Recycling

When are the garbage collection days for my street?

The City of Cut And Shoot does not provide sanitation services. There are numerous providers in the area. 

Water Utilities

How could I have used this much water?

You could possibly have a leaky toilet or faucet that's difficult to detect. Just call the office and we'll work with you to solve the problem.

My bill is past due can I get an extension?

Please contact our office and a one-time extension will be extended to you for extenuating circumstances.

What do I do if I am experiencing low pressure?

Check your meter and the surrounding area for possible leaks. Next, call our office and report low pressure for your area.

Why do I have a previous balance when I know I sent in my payment?

We may have received it after the due date or we may not have received it at all. Call our office and we will help you solve the problem.

Why is my water discolored?

A repair could have been completed recently allowing air to enter the line, causing the milky look.


What are the Water Rates?

You can find the rates here by clicking here >>>  Water Rates <<<

New Resident Resources

How do I sign up to receive Alerts and News & Notices?

Simply click the "Sign Up for Alerts" button located ……fill out the brief form with your preferred contact information and click submit

Where do I go to vote?

All City elections are conducted by the City of Cut and Shoot please visit the elections page for locations and upcoming election information.

How Do I Receive Water Service?

Any resident needing new water services needs to complete an application for water service. 

You can download the application by clicking here>> Water Application